Introducing

Secure Alerts

Peace of mind with real-time account alerts

“We could not be happier with our choice to bank with SouthStar. The customer service is truly second to none. If you’re looking for a true Texas bank with the best banking experience you’ll ever get, SouthStar is the one!” ~ Chandra A.

Introducing Secure Alerts for SouthStar Bank Accounts

Enroll in SecureAlerts to know about important account activity through instant messages via text*, email, or to your Online Banking message center.

With SecureAlerts you can decide which alerts to enable, how you’re notified, and how often. Rest assured knowing the latest details on your account and watch for any suspicious activity. The simple, secure service is free to all SouthStar Bank customers enrolled in online banking.

Watch this short video to learn more

Choose from dozens of Secure Alerts.

Monitor your account activity such as:

Debit Card Purchase Know instantly when a transaction is processed.
Balance Alert Know instantly when your balance is below or above a set limit.
ATM Withdrawal Know instantly when funds are withdrawn.
Cleared Check Know instantly when a check clears that exceeds the amount you set.

These are just a few of the most popular alert options – see more below!

Get More Details

Please complete the form below and one of our personal bankers will be in touch.

Setup your real-time SecureAlerts:

Log on to Online Banking and select Alerts.
Click each Category in Alert Options to view the list of available alerts.
Select the Alerts you want to receive for each account. Then select how you would like to receive the Alerts, and Save.

You’ll now receive a message the moment any of your alerts are triggered. It’s that simple! With SecureAlerts you’ll always know exactly what’s happening with your money, and you can watch for suspicious activity.

Frequently Asked Questions from Clients

Do I have to be enrolled for Online Banking to receive SecureAlerts?

You can set up alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.

Can I use alerts to help guard against fraud?

Absolutely. We recommend that all customers/members set-up SecureAlerts to monitor account activity. When you activate SecureAlerts you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.

Is there a fee to receive alerts?

No. This is a free service. However, please note that text message and data fees may be charged by your service provider to receive text alerts.

How do I sign up to receive SecureAlerts?

Simple. After May 5, 2021, just log on Online Banking and select Alerts. You can choose the alerts you wish to receive from the Alert Options tab. To set up push notifications through our Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.

Can I send alerts to more than one person?

Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

How do I activate an email address or phone number to receive alerts?

When setting up alerts from the Contact Options tab, just click “send activation code”. Type the code you receive into the activation box.

Can I choose not to receive alerts in middle of the night?

Yes. Each alert you choose has a “do not disturb” option. Any alerts generated during that time period will be held until that period ends.

Can I review past alerts?

Yes. Log on to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark as read or delete past alerts from here. You can also view past alerts from our Mobile Banking app.

How do I delete or modify alerts?

Can I take action from an alert?

What are the system requirements to receive alerts though the Mobile Banking app?

Dozens of Secure Alerts to choose from:

TRANSACTION ALERTS

Check Number XXXX has cleared
Deposit Credited to an account
Fees charged to an account
Overdraft Occurred on Account
Credit Transaction Posted
Debit Transaction Posted
EFT Authorization Hold Added
Electronic Draft deducted over dollar ($) amount
Incoming Transfer Executed over XXXX dollar ($) amount
Transaction Equals
Transaction Over
Withdrawal over threshold
Interest was paid to an account
Deposit Account Statement Generated
Maximum Credit Limit Exceeded
Scheduled Loan Payment
Loan Advance Posted
Loan Past Due

BALANCE ALERTS

Account Balance Above Threshold
Account Balance Below Threshold

ATM ALERTS

- ATM Withdrawal over XXXX dollar ($) amount

SECURITY ALERTS

Online banking login has been changed
Online banking login has been locked out
Account Status Changed
Online Banking Email Change
Address has been changed
Customer Name Change
Customer Phone Change
Customer Email Change

Hold added to an account
Hold removed from an account
Outgoing Transfer Executed over XXXX dollar ($) amount
Loan Payment Amount will change in N days
Loan Account Rate will change in N days
Loan credit limit amount changed
Loan Payment Due / Amount Due (at Billing)
Loan Escrow Disbursement Posted
Escrow Refund Check Issued
Escrow Payment Amount will change in N days
CD Approaching Maturity
Initial Deposit Posted to Time Account
Time account has been renewed
Safe Deposit Box Payment Due
Safe Deposit Box Payment in Past Due

We invite you to set up your SecureAlerts today!

*Cell carrier message and data rates may apply.