To learn more about our mobile app, online banking, and more, watch our video Tutorials
“We could not be happier with our choice to bank with SouthStar. The customer service is truly second to none. If you’re looking for a true Texas bank with the best banking experience you’ll ever get, SouthStar is the one!” ~ Chandra A.
Debit/ATM cards are one of the most popular ways to access funds because they allow secure, convenient purchases and ATM withdrawals. Unfortunately, cards are occasionally misplaced or worse, they are stolen or your identity has possibly been compromised.
SouthStar Bank, S.S.B. hopes you never have to deal with this situation. If you do, you will need your debit/ATM card number and expiration date to report the missing or stolen card more efficiently. Please note this information and secure in a safe place for future reference.
For more information on how to use the portal to send or receive secure messages, you can view the user guide.
During normal business hours, report an issue by calling or visiting any of our branches. After hours or on weekends, please report your missing or stolen debit/ATM card or ID theft by calling 1-800-472-3272 and following the prompts.
Once you receive your new card and PIN, you’ll need to activate it before making purchases or ATM withdrawals. If you plan to use your card outside of the United States, please alert the bank prior to travel or online orders so your card can be authorized for temporary out-of-country use.
